TERMS AND CONDITIONS

 

By accessing or using this site you agree to our Terms and Conditions and give your full consent for us to use your information as outlined below.  By purchasing an item or service advertised on this website, you agree to be bound by these Terms and Conditions.

If you have any questions or concerns please do not hesitate to contact me, and I'll get back to you as soon as I can.

 

PRICES

All prices stated on the website are in New Zealand dollars and are GST inclusive.

 

PRIVACY POLICY

Here at Pebble and Dot we are committed to respecting your privacy. Any Information you provide is personal and we get that, so, below are the important things you may want to know about how we collect, store and use any information you provide.  

 

COLLECTING DATA

We do not collect personally identifiable information on our website without your consent. This information is only collected when you knowingly and voluntarily submit it to us and all personal information you submit is treated as confidential.

The ways in which we may collect your information include, but are not limited to:  When you contact us via e-mail, subscribe to our newsletter, place an order and/or create a customer account. (e.g you would need to supply your credit card and contact information for payment and order processing. You would also need to provide contact information for the recipient to help us deliver successfully.)  

 

STORING DATA

We securely store your billing, shipping and order information but will never store your credit card details, unless you choose to store these when making an account at the checkout. In this case, only the last four digits of your saved payment methods will display.

Cookies are small text files which are sent to your web browser when you visit a website. They act as its memory, allowing it to remember your browser on your return visits as well as your preferences. This helps us provide and improve your user experience and allows you to do things like add items to the cart and log in to your customer account. By accessing, browsing or using our website you consent to the use of cookies.

 

USING DATA

The main reason we need your information is to make sure your order gets delivered successfully. We may call or email you in regards to your order (e.g to double check your, or the recipients, information or give delivery updates). If you sign up to our newsletter or contact us by email we may email you with our daily deals or to request some feedback to help us make your customer experience even better. We don’t give sender information out to any recipient unless the customer has directly asked us to do so and will never sell your information to a third party.

The only circumstances under which we would disclose personal information about you are:

If it is necessary for a relevant purpose, (e.g passing on your or the recipients contact details to a delivery company. In this case we will guarantee they also have a privacy policy in place to protect you.)

If it is required in order to meet any legal obligations. 

 

SUBSTITUTION

Seasonal conditions affect the supply of flowers and greenery and certain varieties or colors may not always be available or meet our quality standards, so at times substitutions may be necessary to fulfill your order. 

We reserve the right to substitute a product of equal value if/when a listed product is unavailable. When making significant substitutions the sender will notified and a reason will be given where possible.

Design elements such as color, size and style are always carefully considered. 

If a gift item is out of stock we will contact the customer to discuss a refund or substitution.

 

CANCELLATIONS

If you choose to cancel your order after it has been placed we are more than happy to offer a full refund back to your credit card, less a $10.00 administration fee, given the flowers and/or gifts have not yet been delivered. We may not be able to complete a refund on same day as the order is placed and the refund is requested and the refund may take several days to appear back in your bank account.

 

DELIVERIES

In the unlikely event that your order is not received please contact us as soon as possible. (Non-delivery queries must be lodged with us within 7 days). If you have provided the wrong delivery address we are more than willing to re-deliver your order providing you pay for an additional delivery charge. We cannot guarantee re-delivery will occur on the same day. As the customer you are responsible for ensuring the recipient is at the location provided on the date of requested delivery. We are not responsible for deliveries if the recipient is not at the location at the time of delivery. If the incorrect delivery charge is chosen at the checkout we are unable to guarantee same day delivery and will contact you in regards to payment of the difference of the correct charge. Unless your order falls on a Weekend or public holiday, or after business hours, your flowers will be placed on the couriers within 2-3 business days. Special delivery charges apply for any custom item or non-local delivery.

 

SECURITY

SSL (Secure Sockets Layer) is a technology that encrypts the connection between your browser and the website you’re visiting and ensures the connection is secure. To verify that SSL is protecting a page, look for a URL beginning with https://, instead of http://, and a green, closed padlock icon. SSL allows you to use the website and submit information through a secure connection, protecting information such as login or payment details and ensuring privacy, data integrity and authentication.

PCI-DSS compliance (Payment Card Industry Data Security Standard) is a security standard for companies and organizations that handle payment information from consumers. It is a framework for developing a robust payment card data security process—including prevention, detection and appropriate reaction to security incidents. Your payment information cannot be viewed by anyone other than our gateway company, Stripe, who is PCI-DSS certified.

 

RETURNS POLICY

Pebble and Dot is committed to providing quality products to our customers. If for any reason you are not completely satisfied with your Pebble and Dot gift it may be exchanged for another gift to the same value. Higher value gifts may be substituted with payment of the difference. Contact us at hello@pebbleanddot.com within one week of purchase. Returned goods must be unused and in resalable condition and be accompanied with an explanation for your return.

Please note - floral and foliage gifts are perishable and cannot be exchanged or refunded.


Wedding Flowers

After your free consult and you have received your quote, to secure your wedding date a non-refundable deposit of 15% must be made against the total value of your quote. Any quote sent is not a binding document, this changes only once the initial deposit is made. You will then be invoiced for the total with the deposit payment noted. Payment plans can be discussed for the remainder, however, the invoice must be paid in full (at the latest) two weeks prior to the Wedding date. You are able to cancel up to 3 months prior to your Wedding date and receive a refund for any further payment made on top of the initial deposit. Failure to pay on time may result in the canceling of my services and in this case, you may be held liable for the cost of any pre-ordered flowers I am unable to cancel, however, I will always openly communicate and try solve any issues first to try and avoid these situations. For a full wedding (not an elopement package) the bride can choose colors, flowers, binding and have 3x quote revisions. Must be confirmed within 90 days of final quote.

 

*ELOPEMENT ONE

1x Brides Bouquet | Medium Seasonal Flower + Foliage

1x Grooms Buttonhole | Medium To Match Brides Bouquet

Bride can choose colors, binding and have 1x quote revision.

*ELOPEMENT TWO

1x Brides Bouquet | Medium Seasonal Flower + Foliage

1x Brides Flower Crown | Medium Seasonal Flower + Foliage | 3/4 + Ribbon to tie

1x Grooms Buttonhole | Medium To Match Brides Bouquet

1x Complimentary Dried + Fresh Foliage To Throw | To match the wedding foliage

Bride can choose colors, binding and have 1x quote revision.

*ELOPEMENT THREE

1x Brides Bouquet | Medium Seasonal Flower + Foliage

1x Brides Flower Crown | Medium Seasonal Flower + Foliage | 3/4 + Ribbon to tie

1x Bridesmaid Bouquet | Small To Compliment Brides Bouquet

1x Grooms Buttonhole | Medium To Match Brides Bouquet

1x Groomsman Buttonhole | Medium To Compliment Grooms Buttonhole

1x Cake Flowers | Medium Flower + Foliage Arrangement For Top Of Cake | To match brides bouquet

1x Complimentary Dried + Fresh Foliage To Throw | To match the wedding foliage

1x Complimentary Bridesmaids Hair Flowers | 6 Pieces Individually Wired And taped Flowers | To match brides flower crown

Bride can choose colors, binding and have 2x quote revisions.